Support & Information

Cleaning Service FAQs

Find answers to common questions about our cleaning services,
scheduling, and what to expect from us.

What areas do you serve?

We provide cleaning services throughout Marin Country from: Novato, San Raphael, Ignacio, Blackpoint, Greenpoint, Bell Marin Keys, Lucas Valley, Marin Wood, San Vincent, Sleeping Hollow, San Anselmo, Tiburon, Maill Valley, Corte Madera, Larks Spur, Kentfield, Sausalito. For homes, offices, and salons. Contact us to confirm if we cover your location.

What cleaning services do you offer?

Our team handles residential, commercial, and salon cleaning, including deep cleaning, regular maintenance, and custom solutions.

What do you not clean?

We do not clean mattresses, carpets, ceilings or couches.

How do I book a cleaning?

You can schedule a cleaning by phone, email, or through our website. We offer flexible appointment times to fit your needs.

Are you licensed and insured?

Yes, Ruby’s Cleaning Services is fully licensed and insured to give you peace of mind.

Do I need to be at home during cleaning?

Not at all, many of our clients prefer to provide access before leaving. We’re happy to work while you’re home or away, whichever feels more comfortable for you.

Can I request fragrance free or allergy free products?

Yes, we can accommodate any sensitivities or preferences — just let us know in advance.

How long will the cleaning take?

It depends on the size of your home and the level of service. Most standard cleanings take between 2–4 hours.

What if I'm not satisfied with the cleaning?

Your satisfaction matters most. If something’s not right, let us know within 24 hours and we’ll make it right.

How do you price you cleaning services?

Pricing is based on the size of your home, its condition, and the type of cleaning requested. We’re happy to provide a free, no-obligation quote.

Do you offer recurring cleaning services?

Yes, we offer weekly, biweekly, and monthly plans with discounted rates for regular clients.

What areas do you serve?

We provide cleaning services throughout Marin Country from: Novato, San Raphael, Ignacio, Blackpoint, Greenpoint, Bell Marin Keys, Lucas Valley, Marin Wood, San Vincent, Sleeping Hollow, San Anselmo, Tiburon, Maill Valley, Corte Madera, Larks Spur, Kentfield, Sausalito. for homes, offices, and salons. Contact us to confirm if we cover your location.

What cleaning services do you offer?

Our team handles residential, commercial, and salon cleaning, including deep cleaning, regular maintenance, and custom solutions.

What do you not clean?

We do not clean mattresses, carpets, ceilings or couches.

How do I book a cleaning?

You can schedule a cleaning by phone, email, or through our website. We offer flexible appointment times to fit your needs.

Are you licensed and insured?

Yes, Ruby’s Cleaning Services is fully licensed and insured to give you peace of mind.

Do I need to be at home during cleaning?

Not at all, many of our clients prefer to provide access before leaving. We’re happy to work while you’re home or away, whichever feels more comfortable for you.

Can I request fragrance free or allergy free products?

Yes, we can accommodate any sensitivities or preferences — just let us know in advance.

How long will the cleaning take?

It depends on the size of your home and the level of service. Most standard cleanings take between 2–4 hours.

What if I'm not satisfied with the cleaning?

Your satisfaction matters most. If something’s not right, let us know within 24 hours and we’ll make it right.

How do you price you cleaning services?

Pricing is based on the size of your home, its condition, and the type of cleaning requested. We’re happy to provide a free, no-obligation quote.

Do you offer recurring cleaning services?

Yes, we offer weekly, biweekly, and monthly plans with discounted rates for regular clients.

What areas do you serve?

We provide cleaning services throughout Marin Country from: Novato, San Raphael, Ignacio, Blackpoint, Greenpoint, Bell Marin Keys, Lucas Valley, Marin Wood, San Vincent, Sleeping Hollow, San Anselmo, Tiburon, Maill Valley, Corte Madera, Larks Spur, Kentfield, Sausalito. for homes, offices, and salons. Contact us to confirm if we cover your location.

What cleaning services do you offer?

Our team handles residential, commercial, and salon cleaning, including deep cleaning, regular maintenance, and custom solutions.

What do you not clean?

We do not clean mattresses, carpets, ceilings or couches.

How do I book a cleaning?

You can schedule a cleaning by phone, email, or through our website. We offer flexible appointment times to fit your needs.

Are you licensed and insured?

Yes, Ruby’s Cleaning Services is fully licensed and insured to give you peace of mind.

Do I need to be at home during cleaning?

Not at all, many of our clients prefer to provide access before leaving. We’re happy to work while you’re home or away, whichever feels more comfortable for you.

Can I request fragrance free or allergy free products?

Yes, we can accommodate any sensitivities or preferences — just let us know in advance.

How long will the cleaning take?

It depends on the size of your home and the level of service. Most standard cleanings take between 2–4 hours.

What if I'm not satisfied with the cleaning?

Your satisfaction matters most. If something’s not right, let us know within 24 hours and we’ll make it right.

How do you price you cleaning services?

Pricing is based on the size of your home, its condition, and the type of cleaning requested. We’re happy to provide a free, no-obligation quote.

Do you offer recurring cleaning services?

Yes, we offer weekly, biweekly, and monthly plans with discounted rates for regular clients.